Review the general terms and conditions for renting from Hill Country Event Rentals, including reservations, deliveries, customer responsibilities, equipment care, and important rental policies.

Learn when underground utility lines must be marked before tent installation, how Call 811 works, and what to expect if your tent requires staking.

Learn how our tents are installed, how they are secured, what site requirements must be met before installation, and what to expect on installation day.

Learn how weather may affect your rental, tent installation, and event plans, including our procedures for inclement weather and customer communication.

Learn how to properly care for rented linens, what is considered normal wear and tear, and when additional cleaning or replacement charges may apply.

Learn about your responsibilities while rental items are in your care, cleaning expectations, damage charges, and our optional damage waiver.

Learn about our cancellation policy, including refunds, order reductions, and what to expect if your event plans change.

Learn how payment requirements work, when payment is due, and how your rentals are officially reserved with Hill Country Event Rentals.